This seminar is a must for Quality Managers, Managers, Senior Staff and staff in leadership roles. It will help quality team performance
1 Day Workshop
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Today’s environment is challenging – engaging sufficient skilled staff who remain in your employment is a big challenge. It is costly to have high staff turnover and continually train new people. Dealing with staffing issues, being reactive and putting out fires is disruptive to your team and steals significant time from managers. Poor quality service can, and does, follow.
The DAA Group recognises that building a healthy, happy workforce is one of the key building blocks of providing excellent quality and service. Ultimately, when staff are happy they stay with you, work with you to provide good service, and their relationships with clients, and the clients’ experience of your service improve.
This seminar will focus on you achieving quality by building a strong and happy team. Instilling values, good and respectful communication, a team who work together and respect each other.